MUSICTICK.COM offers its clients a service of presale tickets (vouchers) and/or reservation booking through electronic channels and/or by phone. The following conditions determine and define agreements between the customer and MUSICTICK.COM.
MUSICTICK.COM wants to be the intermediary between who organize events (concerts, operas, musical events in general) and the customer who purchases tickets to attend such events. The Organizers therefore delegate MUSICTICK.COM for the execution of contractual terms on their behalf. The customer delegates MUSICTICK.COM to purchase the ticket and/or the reservation on his behalf, so the customer will receive his ticket purchased by inserting his own identification data and email address (and/or phone number). Customers are responsible if the data are not the correct ones and/or in case customers do not receive in their email the ticket purchased. The customer has the duty to verify that the ticket bought does not end up in the computer spam.
MUSICTICK.COM gives the opportunity to its customers to be able to use the service "GIFT VOUCHERS". This service aims to make its clients purchase of a voucher that can be send by email to another person. The validity of the "GIFT VOUCHERS" is 1 year from the purchase date.
End of the contract
The customer, by buying tickets through MUSICTICK.COM, accepts the contractual terms and conditions at the time of purchase (price, seating assignment, time, place etc.). The promoter of the event, when he receives the order (ticket and/or reservation) by the customer (with the number of monetary transaction, the number of seats chosen and the identification data of the client), accepts the contract in relation to the number of tickets in the price range purchased and available at the time of the transaction. A different amount is considered not appropriate enough to purchase and therefore not valid. For customers who purchased only the reservation, they have to pay the remaining part of the ticket in order to be able to enter at the events (the amount to pay at the ticket office at the entrance of the venue event is specified in MUSICTICK.COM web site).
Cancellation of the event
As we are treating international sales, it may occur that some events may be cancelled or changed. MUSICTICK.COM cannot be held responsible in any way for such events. When MUSICTICK.COM will have the information about these changes, MUSICTICK.COM will do everything in the most timely manner possible to warn the customers and to suggest an alternative.
Upon request, via email and/or by phone, MUSICTICK.COM will refund the amount paid by customer for the tickets purchased, MUSICTICK.COM will withhold a percentage of the amount paid to cover its operating costs. The refund will be made only when the client's request will be motivated for obvious and good reasons. No refund will be made if the customer does not participate at the event without notifying his absence and/or if the customer is not considered satisfied by the show according to his preferences. The refund may be made by MUSICTICK.COM using purchase vouchers (GIFT CARD) expendable directly on MUSICTICK.COM web site for another international event proposal and with the same or higher ticket price. This voucher will be valid for 90 days from the time it is issued.
All order confirmations made by MUSICTICK.COM are to be considered as valid at the time of confirmation sent to its customers, via email, sms or other means of communication; therefore, customers who bought the only reservation are obliged to pay the whole amount of the sale after receiving the order confirmation.
Variation of contract
MUSICTICK.COM has the right to vary, modify or cancel the terms at anytime.
Types of sale
As it operates in Italian territory, MUSICTICK.COM apply exclusively the Italian law on the on-line sale of tickets for the events in general, predominantly musical background, as well as for the sale of material and accessories in general. MUSICTICK.COM can also sell songs and videos through electronic channels and make use of direct and indirect cooperation by third parties for booking hotels, apartments, B & B, as well as restaurants, museums and anything in order to satisfy at best its customers offering complementary services and getting a best professional result.
MUSICTICK.COM refers exclusively to Italian jurisdiction, therefore other laws of European and non-European countries, are to be considered as invalid, therefore every contentious will have jurisdiction in the Court of Venice in Italy.
The office of MUSICTICK is located in:
Sestiere Cannaregio, 5826 - 30121 Venice - Italy
Phone: +39 348 190 89 39 (from Monday to Friday - from 10 am to 07 PM, Italian time)